Privacy Policy
Last updated: December 29, 2024
Introduction
Welcome to Holly Roser Fitness (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit hollyroser.com and use our services, including our personal training services, mobile app, scheduling system, and text messaging services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information (name, email address, phone number)
- Health and fitness information
- Fitness goals and history
- Progress tracking data
- Body composition measurements from DEXA scans
- Scheduling preferences
- Payment information
- Communications preferences
- Photos and progress documentation
Service-Specific Information:
- MindbodyApp scheduling data
- Mobile app usage data
- Fitness tracking information
- Nutrition logging data
- Progress measurements
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our personal training services
- Create and manage your customized fitness programs
- Track your progress and adjust programs accordingly
- Schedule and manage your training sessions
- Process your payments
- Send you technical notices, updates, and support messages
- Communicate about our services, programs, and events
- Send text messages and other communications you have requested
- Respond to your comments and questions
- Protect against fraudulent or illegal activity
Text Message Communications
By providing your mobile phone number and consenting to receive text messages, you agree to receive automated messages from Holly Roser Fitness regarding:
- Appointment confirmations and reminders
- Schedule changes
- Program updates
- Promotional offers
Message and data rates may apply. You can opt-out of receiving text messages at any time by replying STOP to any message.
Information Sharing and Disclosure
We may share your information:
- With service providers who assist in our operations:
- Mindbody (scheduling system)
- Payment processors
- Text messaging services
- Mobile app providers
- With your personal trainer and our fitness team
- To comply with legal obligations
- To protect our rights and the rights of others
- In connection with a business transfer or acquisition
We do not sell your personal information to third parties.
Data Security
We implement reasonable security measures to protect your information, including:
- Secure data storage
- Encrypted data transmission
- Limited staff access to personal information
- Regular security assessments
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent for text messages
- Update your preferences
- Export your fitness data
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Holly Roser Fitness
120 2nd Ave
San Mateo, CA 94401
Email: holly@hollyroser.com
Phone: 650-307-5576
California Privacy Rights
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). These rights include:
- The right to know what personal information we collect and how we use it
- The right to delete personal information
- The right to opt-out of the sale of personal information (note: we do not sell personal information)
- The right to non-discrimination for exercising these rights
International Users
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country.